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Frequently Asked Questions

1. Can my child wear a ski helmet?

No. For proper protection for skating all skaters in the learn to skate and power skating programs must have a CSA approved helmet. Other helmets such as skiing and bike hemlets are not designed to provide protection for skating. A cage or face mask is optional but not required.

2. Can or do the parents need to go on the ice?

No. Parents are not required or allowed to go on the ice during any of the sessions.

3. Are there make up sessions for missed classes?

Yes. It is possible to book makeup lessons for during the season that you have registered for on different days and times. This can be done be done in Member Services in your account for a small adminsitrative fee.

4. Can I get private lessons for my child?

Yes. It is possible to purchase private lessons during your program in your Member Services by logging into your account. Private lessons are subject to coach availability.

5. How long will it take my child to learn to skate?

Generally it takes about a season for a skater to be able to learn the basics and be able to skate on their own. A second season is recommended to improve their skating skills.

6. Do I have to buy skates and helmet?

No, you can rent the skates and the CSA approved skating helmets from us.

7. How often do skates need to be sharpened?

Skates should be sharpened about once a season or about every 10 - 15 hours of skating.

8. Do you have a phone number that we can call to ask questions?

We only provide customer service by e-mail if your question is not answered here or on the website. You can request a consultation by phone in Member Services by logging into your account for an adminsitrative fee. We encourage you to use the Member Services in your account to resolve your situation first.

9. Why was I charged a different fee from someone else I know that regisistered for the same program?

There can be a variety of reasons why program fees differ, however we reserve the right to change program rates depending on the time that you register. The fee that you paid for a program is what you agreed to paying at the time of your registration.

10. How does the Learn to Skate Level system work?

In our Learn to Skate program coaches teach the same skills to all skaters in levels 1, 2 and 3. We DO NOT seperate learn to skate classes by level or age. The only different between these levels is skill level of skaters. As skaters progress through the levels their skills in the elements along with skaters that are more or less experienced skaters. If you have concerns about your child being in a class that is too advanced or not advanced enough the best ways to resolve this are going to Member Services in your account and requesting a class change, arranging private lessons or request a consultation by phone.

11. How should my child be dressed for skating classes?

Our learn to skate classes are indoors at room temperature so they can just dress the same way they would at school and don't need to wear jackets or snow pants. For the Tots Learn to Skate Program tots should be wearing gloves to protect their hands. This is in case they fall so that other tots do not step on their hands with their skates that can result in cuts.

Frequently Asked Questions